Privacy Policy — BD10App's Commitment to Protecting Your Data

This privacy policy applies to all users of the bd10app website and mobile app. As an internationally licensed platform, bd10app treats the privacy of its users as its highest priority.

This document has been prepared in accordance with the GDPR (General Data Protection Regulation) and relevant international data protection standards. By registering on or using bd10app, you agree to this policy.

Bd10app collects two types of data — information you provide directly, and information generated automatically while you use the platform.

Information You Provide Directly:

• At registration: name, phone number, and email address.
• During KYC verification: national ID or passport details.
• At the time of payment: your bKash or Nagad number (used for the transaction only, not stored).
• When contacting support: the content of your conversation.

Automatically collected information:

• IP address and approximate location (down to city level).
• Device type, operating system, and browser version.
• Login and logout times, and session duration.
• Which games or sections you used and for how long — to help improve the site.

Bd10app uses your data only for specific, legitimate purposes. Each purpose is clearly stated below:

Bd10app uses multiple layers of security to keep your data protected.

• All data transfers are secured via SSL/TLS 1.3 encryption — completely unreadable to outside parties.
• Data stored on our servers is encrypted using AES-256 encryption.
• Passwords are never stored in plain text — only bcrypt hashes are kept.
• Access to your data is limited to specific, trained staff members, and only on a need-to-know basis.
• Regular security audits are conducted, and any vulnerabilities identified are addressed promptly.
• Data backups are encrypted and stored in a separate, secure location.

In the event of a data breach, bd10app commits to notifying affected users as quickly as possible and taking immediate steps to minimize any harm.

Bd10app does not sell your personal information to third parties. However, limited data sharing may occur in certain specific circumstances — these are outlined below:

• Payment Processor: Only the minimum information needed to process a transaction with bKash or Nagad is shared — and strictly for that transaction only.
• Licensing Authority: Certain information may be shared with regulatory authorities as part of our legal obligations.
• Court Orders: Information may be disclosed in response to a formal order from a court or government authority as part of a legal investigation.
• Technology Partner: Cloud or software service providers used to operate the platform may have limited access to certain data — however, they are contractually prohibited from sharing it with third parties.

The bd10app website and app use cookies. Cookies are small data files stored in your browser that help remember your identity and preferences on future visits.

Types of cookies used by bd10app:

• Session Cookie: Required to keep you logged in. Automatically deleted when the browser is closed.
• Preference Cookies: Remembers your language preference and display settings.
• Security Cookies: Used to prevent CSRF attacks.
• Third-Party Advertising Cookies: bd10app does not use this.

You can block or delete cookies at any time from your browser settings. Note that disabling session cookies may prevent login from functioning correctly.

As a bd10app user, you have important rights regarding your own data. Here's what you should know:

To exercise any of these rights, email us at support@bd10app.click. We will respond within 30 days after verifying your identity.

Bd10app strictly prohibits registration by anyone under 18. Age is declared at sign-up and verified during the KYC process.

If a minor creates an account using false information and this is later discovered, the account is immediately closed and all balances are forfeited. The relevant data is retained solely as a record of the incident.

The bd10app platform may sometimes reference third-party services — such as payment gateways or game providers. These services have their own privacy policies, which bd10app does not control.

Bd10app is not responsible for how your data is handled after you click an external link. We recommend reading the privacy policy of any third-party service before using it.

Bd10app may update this Privacy Policy from time to time. When changes are made, the date at the top of this page will be updated, and users will be notified of major changes via their registered phone number or email.

Continued use of the platform after any update constitutes acceptance of the revised policy. We recommend checking this page from time to time.

For any questions, concerns, or complaints regarding your data privacy, please contact us directly:

• Email: support@bd10app.click
• Live Chat: Available through the website or app, 24/7
• Response Time: 4 to 12 hours by email, 3 to 5 minutes via live chat

Requests for data deletion, correction, or portability will be responded to within 30 days after identity verification.